Unfortunately, bad things happen to even the best of fire departments. Sometimes they are things beyond our control and other times they are things we could have prevented. We are great at responding to other people's emergencies, but are we prepared to respond when tragedy strikes our department or we have become the focus of negative attention? In this session, participants will review various crisis situations confronting fire departments across the country every day - from Line of Duty Deaths to poor response times/operational outcomes to financial misfeasance to Human Resources nightmares. Participants will review the common threads of response to all fire department crises with a focus on maintaining clear communications with our members and the communities we serve as we take definitive actions to maintain the public's trust.